FAQ's
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send them here.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in South Africa. Please note that we use nationwide courier services and at times there may be delayes.
Q. How long will it take for my items to arrive?
A. It will usually take 3 - 5 business days for all orders to arrive. Shipping lead times vary based on customer location.
Q. How long will it take to dispatch the order?
A. It will take usually up to 1 - 2 business days, while, in peak times, it may take up to 4 business days to dispatch.
Q. Do you ship Nationally?
A. Triple yes! We want the whole country to enjoy our products!
Q. Is there a cost for delivery/courier?
A. YES! We charge R90 delivery fee for orders under R1000 and shipping is Free for orders above R1000.
Q. Which currency will I be charged in?
A. We process all orders in ZAR.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be sent here.
Q. How can I pay?
A. We accept all Major Credit Cards: Visa and Mastercard.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.